Ordering, Guarantee, Privacy, Shipping, Returns

All gemstones purchased from Bright Star Gemstones are 100% guaranteed to meet your satisfaction. If for any reason you are not entirely satisfied, the gemstone can be returned for a full refund of the purchase price within 14 days of receiving the package. The gemstone must be returned in original condition with the original shipping and packaging material. The refund does not include shipping, handling and insurance charges.

Privacy

We never make your e-mail address available to any other company or organization.
If you supply us with your mailing address, you may receive periodic mailings from Bright Star Gemstones
with information on new products and services. If you do not wish to receive such mailings, please let us know. If you have supplied us with your mailing address, we never, ever share your name and address with other companies.

Shipping

The standard charge for domestic shipping and insurance is $5.00 per order. We always ship using Priority Mail with insurance and delivery confirmation unless the customer specifies otherwise. All orders are shipped from the United States. International orders are welcome.

Payment

We accept Visa, MasterCard, American Express or Discover Card. Payment can also be made using PayPal.

Returns

If you ever need to exchange or return a product just e-mail, call or write us with how you want the problem solved. We do not charge a restocking fee.

Clarity

Loupe Clean - Under 10x magnification the gemstone is free of any inclusions.
Almost Loupe Clean - With 10x magnification small inclusions are visible but only under magnification and not the naked eye.
Eye Clean - Inclusions are not visible to the eye.
Very Slightly Included - The gemstone has small inclusions that are difficult to see or only visible from some angles.
Slightly Included - Small inclusions are visible to the naked eye in the gemstone.
Moderately Included - Larger inclusions are noticeable in the gemstone.
Included - Many inclusions are visible in the gemstone.

Photography

All of our photographs are of the actual gemstone. We do not reuse old photographs of a different gemstone. Every attempt is made to reproduce the gemstone in the photograph exactly as it is seen under daylight conditions. While we strive for 100% accuracy, differences in computer monitors, color temperatures and viewing conditions cause images to appear differently on each computer.

Natural Fine Gemstones

To order or for more information: 970.349.9327